Terms and Conditions

Communication: Quotation and confirmation will be sent to you by telephone, express email, or whatsApp within at least 2 x 24 hours. We apply 24 hours reservation system to give high service for you.

Payment: We accept payment by CASH, PAYPAL, ATM BANK, or WESTERN UNION. For every booking please make advance payment as Deposit Minimum 30 % from total cost to make booking guarantee and the rest you can pay 7 days before trip or on departure date. All US Dollars or Euros charge will be converted into local currency (IDR). The exchange rate from USD to IDR will be base on the latest buying USD or EURO rates to IDR.

Liability: We will try our best to serve your arrangements and make your trip become satisfactory trip ever make. We will do and try to find all best alternatives to suit your tour possible; however we not accept any liability natural disaster, injury, damage, loss, delay or reschedule from airlines, negligence, unpredictable wheatear, additional expenses (excess baggage, etc) and irregularities beyond our control.

Cancellation: If you want to cancel your trip, kindly send us notification letter. Cancellation fees details: No cancellation fee if no flight or hotel vouchers not being issued. 50 % cancellation fee if flight or voucher being issued. *100 % cancellation fee is applied within two weeks prior, one week prior to departure or no show.

Refund: No refund for services not used.

Travel Insurance: If there is any injury and certain risks in your trip Great Komodo Tour does not responsibility of this matter. We suggest you to take your own insurance during your travel date.

Costumer service: Our customer service is available for 24 hours.